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Mozy Resolution

About a week ago I talked about trying to download my Mozy account and get a refund after being unable to make a complete backup for over two months.

I just got this e-mail:

Hello Christopher,
I have processed the refunds and reverted you to a free account.

If you don’t need any more help on these tickets, I will close them for you.

Let me know if you have any questions.

Sincerely,
Bruce McMullen
[e-mail redacted by blog author]
L2 Mozy Support Technician
Mozy Support is available 24/7
My Schedule: Mon – Fri 12:00pm – 8:00pm MST
Mozy, from EMC

Checked my bank account and sure enough, there was the money! Logged into my Mozy account and sure enough it was downgraded. Nicely done Mozy! I’ll keep you in mind next time I’m thinking about trying online backup…

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This entry was posted on Monday, February 15th, 2010 at 10:18 pm and is filed under Software, web sites. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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