Comments on: Downgrading my Mozy account and getting a refund

By: Christopher McCulloh

Christopher McCulloh — Thu, 27 May 2010 11:30:30 +0000

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By: Frank

Frank — Tue, 16 Feb 2010 22:25:34 +0000

Ah! Thank you for posting this!| There have been tons of different
info posted, this dispells, puts to rest
most of what I’ve read.

By: Mozy Resolution « Chomper Stomping

Mozy Resolution « Chomper Stomping — Tue, 16 Feb 2010 02:18:20 +0000

[...] About a week ago I talked about trying to download my Mozy account and get a refund after being unab…. [...]

By: Christopher McCulloh

Christopher McCulloh — Thu, 04 Feb 2010 21:17:11 +0000

Thanks all. I really like Mozy and would love to actually be capable of using their product. Problem being that my initial backup is going to take at least two weeks, and I don’t even think my machine is capable of staying “up” that long. It’s a crappy Dell that constantly crashes, which is why I’m trying to back it up in the first place…

I’m just glad I didn’t shell out the $100 for the year of service and I really wish Mozy had a one month unlimited trial I could have tried first to avoid this whole refund/account downgrade mess…

By: cognoscente

cognoscente — Thu, 04 Feb 2010 19:28:34 +0000

As someone in the support department here at Mozy, my advice is to stay patient. The folks in the refunds department are all really nice, understanding, and will make sure you get taken care of. Even if you get dinged with another charge, they’ll make sure it gets put right as soon as they get to your ticket. Have no fear!

By: Richi Jennings

Richi Jennings — Thu, 04 Feb 2010 14:51:12 +0000

Sadly, Mozy’s outsourced first-line support people are utterly clueless. The answer you got was incorrect. I have first-hand experience of a paid account being downgraded to free.

This is SOP in my experience. If they don’t know the answer, they guess, rather than escalating a ticket.

However, I really like Mozy and the people at the company. I just think they need to get rid of this useless outsourced first line team.